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Terms & Privacy

Privacy Policy

Its Istanbul requires some personal data (name, age, interests, email, etc.) from you in order to fulfill its legal obligations arising out of the legislation especially Turkish Criminal Law numbered 5237 and Turkish Personal Data Protection Law numbered 6698 and to provide better service to its Members. By entering and using Its Istanbul’s web site and/or mobile application, you are deemed to agree on the terms of this Privacy Policy.

The personal data collected on Its Istanbul servers will be used for periodic campaign studies, for the organization of special promotional activities, for member profiling, and for member “classification” studies to prevent sending unwanted e-mails. Your personal data may be processed through collection, recording, storage, preservation, alteration, rearranging etc., wholly or partly, by automatic means or otherwise than by automatic means by Its Istanbul. Its Istanbul, will neither share the data collected by Membership and Use Agreement with any third parties other than performance assistants, without the knowledge or any other instruction of the member nor use and sell this information for commercial purposes other than business activities. Its Istanbul take all precautions including administrative, technical and material precautions in order for protecting your personal data from missing, robbery and misusing, unauthorized access, sharing, alteration and extermination.

This statistical data which does not contain any personal data, can be shared with Its Istanbul employees, performance assistants such as contracted merchants, in order to provide to Members a more specific and effective service experience.

If you would like to inquire about your recorded information on Its Istanbul database, correcting/updating your personal information and amending your data sharing chose, you can contact us by way of communication channels stated herein: ………. (Customer Services Centre Contact Number) / ………….. (Mail Address)

The user can not in any way claim that the “information” on the website is inaccurate or caused losses. The user shall obtain the final and reliable information from Its Istanbul if he/she wishes to carry out a transaction by reference to the information, and he/she acknowledges that Its Istanbul shall not be responsible for the fact that the information posted on the website is not up-to-date.

In order to identify and resolve problems urgently with the system on the website, Its Istanbul can record the users’ IP addresses, social network user account information and use these records for the above mentioned purposes. These IP addresses may be used by Its Istanbul to identify members generally and collect demographic data in a comprehensive way.

Members’ personal data shall only be disclosed to the authorities if such information is requested by official authorities and if it is necessary to make a disclosure to the authorities in accordance with the provisions of the applicable compulsory legislation.

You, our valuable Member, by sending an email to the following e-mail address, may request and obtain an information with using the following rights;

  1. to be informed on whether her/his personal data is being processed or not;
  2. Request information as to process if her/his data has been processed;
  3. to be informed on whether the purpose of processing of the personal data and that the data issued in accordance with their purpose;
  4. to be informed on the third parties in the country or abroad to whom personal data have been transferred;
  5. Request rectification in case personal data are processed incompletely or inaccurately;
  6. Request deletion, rectification, anonymization or destruction of personal data
  7. Request notification of the operations made as per indents (d) and (e) to third parties to whom personal data have been transferred;
  8. Object to the occurrence of any result that is to her/his detriment by means of analysis of personal data exclusively through automated systems;
  9. to ask for compensation in case the person incurs damages due to unlawful processing of personal data.
  10. Request information regarding identification of data controller and if any data representative, purposes of  processing personal data, persons who personal data can be transferred and purpose of this transfer, method of collecting personal data and its legal reason. 

Our members may, at any time and without any justification, cease the personal data processing and/or commercial electronic communication, via the communication channels specified below. By the explicit declaration of the member regarding this matter, the personal data process and/or communication shall be suspended within the maximum legal period (processing and communications may proceed if necessary or possible by law).  At the request of the member, data, which are not legally required, shall be deleted or anonymized so that it would not be identifiable. The member may at any time consult us and obtain information about transactions relating to the personal data process. Applications and requests in these matters shall be either fulfilled within maximum legal periods or be rejected by explaining lawful reasons.

Its Istanbul shall not be liable of confidential information’s damaging or to be taken third parties possession as a result of attacks that made on the website and the system notwithstanding Its Istanbul take all necessary information security precautions.

The member also agrees and declares at the same time that Its Istanbul can communicate any commercial electronic data, audio and visual content including promotions such as discounts and gifts by using telephone, call center, automatic search, electronic mail, text messaging service.

What are the purpose and legal reason of personal data’s processing and transferring?

All personal data can be processed for purposes stated below:

  1. To confirm identification of person shopping through e-commerce, to fulfill our all contractual liabilities especially distant sales contract and contracts which were executed as a matter of Consumer Protection Law. 
  2. To inform public officials upon request regarding public security issues and upon especially Civil and Criminal Courts’ request as required by legislation.
  3. To do all kinds of marketing activities including informing about private and general campaigns (advantages as promotion, advertisement, discount etc.)
  4. To identify members shopping on web site and/or application and to do marketing accordingly.
  5. To do several marketing and advertisement activities and to do market analysis, questionnaire and marketing activities on electronic media and/or physical setting through contracted institutions in this context.
  6. To evaluate and report Members’ complaint and suggestions regarding our services and in this regard, to share data with our contracted business partners within marketing activities.
  7. To fulfill our legal obligations and to exercise our rights arising out of prevailing legislation
  8. To transfer third party and third companies (our contracted business partners) who we got service in order for fulfilling our legal obligations
  9. To keep for performing contractual liabilities (such as delivery of product)
  10. To keep your contact information in an attempt to evoke your rights.

How long will personal data be processed?

Its Istanbul specifies preservation period of personal data by taking into consideration prevailing legislation and purpose of data processing. Conveniently to Turkish Personal Data Protection Law, your personal data is processed with purposes indicated in the clarification text hereby, according to the 7th provision of Turkish Personal Data Protection Law, when disappearance of reasons which require the process and/or all periods including prescription periods that we have been obliged to process your personal data have been run out as per to the legislation, your personal data will be erased, destructed or anonymized by us.

How the security of personal data will be provided?

All Its Istanbul e-commerce channels, personal data of our Members, which are registered on web site and/or application of Its Istanbul and/or have completed information update on their own records, are being kept in reportage systems which are encrypted with cryptographic software and to be required at least two-stage authentication. Members’ personal data shall only be amended by Members and only authorities are able to reach this system.

Technical measures taken for providing legal processing of personal data and inhibiting illegal access

Measures are being taken conveniently to technological developments and to be updated and renewed periodically. There are software and hardware contained virus protection systems, backup systems, system recovery and protection software and firewalls. Employees are being informed on non-disclosure of personal data to third parties in defiance of Personal Data Protection Law provisions and not use out of processing purpose. Employees are informed on that this obligation shall continue after quitting the job. To that effect, required promissory are being taken from employees. In order for keeping personal data in secure medium, systems that are convenient to technological developments are being used.

Administrative measures taken for providing legal processing of personal data and inhibiting illegal access

Administrative measures taken in order to provide that personal data are being processed legally and to inhibit illegal access are as follows:

-training and raising awareness of employees regarding Personal Data Protection Law

-in case of personal data transferring, putting a provision to contracts executed with persons to whom personal data have been transferred, regarding that party to which personal data have been transferred shall provide data security.

-detecting actions to be taken for rapport to Personal Data Protection Law and to that effect, preparing internal directives

Measures to be taken when illegal disclosure of Personal Data

In case of processed personal data has been obtained illegally by others despite necessary security precautions are taken, our company shall notify data subject and Personal Data Protection Board by indicating statement of facts of this situation and results in detail.   

What are your rights arising out of Personal Data Protection Law?

According to the 11th provision of the Law, Personal data subjects has below mentioned rights: 

  1. to get informed on whether or not her/his personal data is being processed;
  2. Request information as to process if her/his data has been processed;
  3. to get informed on whether the purpose of processing of the personal data and that the data issued in accordance with their purpose;
  4. to get informed on the third parties in the country or abroad to whom personal data have been transferred;
  5. Request rectification in case personal data are processed incompletely or inaccurately;
  6. Request deletion, rectification, anonymization or destruction of personal data and Request notification of the operations to whom personal data have been transferred;
  7. Object to the occurrence of any result that is to her/his detriment by means of analysis of personal data exclusively through automated systems;
  8. To ask for compensation in case the person incurs damages due to unlawful processing of personal data.

Aforementioned rights shall be exercised through contact information (e-mail, call center etc.) on the website.

Non-Personal Data

Non-personal data is the data which does not allow the identification of the member by its own for example; visit times, location where site is being used, pages reviewed, etc. Its Istanbul has right to use these information and to transfer, share, to collect and to disclose them to third parties without any approval for any purpose.

Deleting, destroying and anonymization of personal data

According to the article 7th of the Personal Data Protection Law, although personal data had been processed pursuant to the legislation, in case of disappearance of reasons which require the process, personal data shall be deleted, destroyed and anonymized ex-officio or upon demand by data subject.

Procedures and principles regarding this matter shall be performed according to the Regulation on Erasing, Destroying or Anonymization of Personal Data published on the Official Gazette dated October 28, 2017 and numbered 30224 and Personal Data Protection Law.

Personal data shall be deleted, destroyed or anonymized within 3 (three) months following the date of when our obligation to delete, destroy or anonymize have arisen. 

When you request erasing or destroying of your personal data by applying to our company; 

  1. If conditions of processing personal data were disappeared completely, personal data that is subject to the demand shall be deleted, destroyed or anonymized. Your demand shall be concluded within latest 30 days and you shall be informed 
  2. If conditions of processing personal data were disappeared completely and personal data contained in the demand had been transferred to third parties; this situation shall be notified to third parties and it shall be warranted that all necessary actions under regulations shall be done.
  3. If conditions of processing personal data were disappeared completely, your demand shall be rejected as per to the subparagraph 3 of the 13th article of Personal Data Protection Law and rejection response shall be notified you in writing or electronic media at least within 30 days.

Cookies

Cookies or local storage are small text files that record your computer preferences when you visit the website or mobile application. Cookies are used to provide you with the highest quality service such as recalling which products are in your shopping bag, showing the advertisements you may be interested at the websites you visit the most and recognizing you when you enter to the website or the application. Cookies increase website functionality and provide you to understand website’s using more accurately.  They do not contain any personal or private information. They will not harm your computer. Besides, cookies may be controlled or erased as you wish. Its Istanbul can use cookies or local storage to identify your identity and preserve relevant settings after you log in to the website. You can always change the settings of your browsers so that a warning is given when a cookie is sent to your computer. Its Istanbul may provide links to other websites within the application or website.

Payment Security

Collected financial information are being used for charging of products that you bought. You accept that your financial information shall be given to third parties required to complete your transaction (banks, credit card companies etc.) when you perform online payment shopping. Information to be shared consists of all financial information including credit card number, expiration date and CVC2.

None of person, institutions and organizations can able to reach your information on transactions that you will perform in secure medium except you and bank allocating you a credit card. Credit card transaction page transfers credit card information to the bank POS system directly and notify Member regarding result of transaction. Credit card information is not transferred through e-mail or suchlike methods and not kept by Its Istanbul for certain. By virtue of online transaction, reaching to credit card information which is transferred is infeasible as well by us.

Rules for applying data controller within personal data

Dat6a subject can make an application as of in written or other methods (e-mail or through software or application set up for request) indicated by Personal Data Protection Authority concerning its processed personal data provided that it is to be in Turkish.

The application must contain information stated below;

  1. Name, surname and if the application is written, signature
  2. Turkish identity number for Turkish citizens, nationality, passport number or identity number for foreigners
  3. Residential which constitutes basis for notifications or work address
  4. If any, e-mail address which constitutes basis for notifications, phone number or fax number
  5. Subject of request

Application made by data subject shall be responded thereby examining in accordance to the law and good faith within at least 30 days in written or electronic media by us.

Payment shall not be demanded for responding of relevant person’s application if the application is not required extra cost. In case of the application brings extra cost, tariff indicated by Personal Data Protection Authority shall be applied.

Data Controller İnformation

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For any question, please contact:

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Telephone

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E-Mail

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Cookie Policy

Our cookie policy shall constitute an integral part of our privacy policy. We use cookies to in order for personalize the content and advertisements as other many website, providing social media features and understanding how you use our website (hereinafter referred to as “Its Istanbul”). Cookies and other suchlike elements may be placed your browser in the period when you are in Its Istanbul. You allow the cookie use by using Its Istanbul without changing the cookie settings.

What Is Cookie?

Cookies or local storage are small text files that record your computer preferences when you visit the website or mobile application. They do not contain any personal or private information. They will not harm your computer. Besides, cookies may be controlled or erased as you wish.

What Kind of Cookies That We Use?

In Its Istanbul, we use 2 kind of cookies as “Session Cookies” and “Persistent Cookies”. Session cookies are cookies which are in temporary memory while you are in Its Istanbul and to be deleted when you close the browser. Persistent cookies are cookies which are limited with a certain date or period and to be deleted automatically when this date or period ends or to be kept in your hard disk till deleting by you.

Which Cookies to Be Used By Third Parties in Its Istanbul?

In addition to the cookies stated above, third party supplier and advertisement networks, social media platforms, service providers and our other business partners may place cookies in your browser for the purpose of providing you a better personalized service including giving an advertisement based on your previous Its Istanbul and other websites visitations. Information regarding third parties and cookies they used are as follows:

* Google Analytics*

A better analyzing of user experience is provided by observing and reporting of Its Istanbul traffic through using of persistent, session and third party cookies.

For further information: http://www.google.com/policies/privacy/

For relinquishing these cookies: https://tools.google.com/dlpage/gaoptout

* Other Advertisement Platforms*

For improving your online experience thereby using of persistent, session and third party cookies, showing advertisements as your interest is provided by analyzing the time that you are online and your routines.

(We shall be not liable for reliability of contents that you will access through links owned third parties stated above.)

What are the purposes of using cookies in Its Istanbul?

We use cookies in Its Istanbul in order for generally provide you a better and more personalized service and improving Its Istanbul. However, under favor of cookies, in more detail, below mentioned aims are being fulfilled;

To remind users which products were in his/her basket.

– To recognize persons visited the application and/or website

-to provide you an interest-based advertisement by accessing the target group for advertisements and not to see the same advertisements repeatedly.

– To make content and advertisements personalized

– provide social media features

– To analyze Its Istanbul traffic

– To understand how you use Its Istanbul

– To keep settings after then you enter the application and/or website

How cookies can be managed or deleted?

You can manage cookies by organizing browser settings if your browser enable to such amendment. Thus, you may deny all cookies, be warned before that cookie has been recorded in your hard disk, accept only cookies of website which you indicate and deactivate cookies you accepted before or delete them. 

If an opportunity is provided, you may relinquish from third party cookies, placed at Its Istanbul, by visiting related third party website. 

In the event of that you denied cookies placed at Its Istanbul, you cannot use some parts of feature and functions involved in Its Istanbul

If you access Its Istanbul from different browsers and/or devices, you should check if each of these browser or devices are convenience with your preferences.

We may update our cookie policy without further notification to you. Therefore, we recommend you that you should review our cookie policy periodically.